Thank you for your interest in stocking Buzz and Bloom’s products. Please read through the following Terms and Conditions.
ORDERING
Ordering is simple. Once your account has been established, we will create an online login using the username and password you select, and you can then place your orders directly on our website.
Effective as of 1st July 2008:
Minimum opening order: AU $250.00 (excluding GST & shipping costs)
Minimum subsequent orders: AU $100.00 (excluding GST & shipping costs)
Orders put through the shopping cart that do not meet these minimum requirements will be held until a "top-up" order is received.
All products have a "minimum sell" quantity. These may vary for each product category, and may even vary within any given category, however these must be observed. Quantities may be increased above the minimum sell to any figure of your choice, however, please note that orders with items where the minimum sell quantities have been reduced to below the required number will automatically be restored to reflect the minimum sell amounts, without notification.
PRICING
All prices on the Buzz and Bloom shopping cart website are listed exGST. For all Australian customers, the 10% GST will be added to each order at invoicing. All international orders (ie. from any country outside of Australia) will be exempt of the 10% GST. We reserve the right to change or amend prices without notice.
PAYMENT
Payment must be received on all orders before being shipped. Please ensure that all information submitted with your order is current and accurate. For your protection, we do not store your payment details, and you will be required to enter it in full with each new order placed.
Credit Card Payments
We accept payment by Visa, Mastercard and American Express.
Direct Deposit Payments
Australian customers only may opt to pay by Direct Deposit.
If you are paying by this method, you will receive an invoice by email with shipping costs added to the total of your order. Our bank details will be on the foot of that invoice, and your payment must then be received within 4 business days. You are responsible for ensuring that the email address on your account is current and checked regularly by you to avoid cancellation of your order if payment is not received within the required timeframe.
USING BUZZ AND BLOOM'S PRODUCTS IN KITS
If you intend to use Buzz and Bloom's products either as is, or split packs, to form part of a kit that you then either sell to your customers or include as part of a class kit, you MUST include Buzz and Bloom's name as well as the correct name of the product/s you have used, including reference to the Designer's name where applicable, wherever our products are publicly displayed. Please note that any disregard for this policy will result in the immediate cancellation of your account and possible legal action. For clarification of this policy, or for correct labelling information, please contact Buzz and Bloom.
RETURNS
Buzz and Bloom is committed to excellence in the quality of our customer service. You, our customers, are our most valuable asset, and we will always do our best to ensure that you are delighted to do business with us.
If you receive an incorrect or incomplete order, please contact us immediately, preferably within 2 business days, and we will correct the error.
If you receive a product that is faulty, please contact us immediately. We will either exchange the item, issue a credit to your account, or issue a refund.
SHIPPING
All orders, both domestic and international, will be shipped via TNT Express, one of the world's leading providers of business-to-business express delivery services. This is a door-to-door service with accurate online tracking and fast delivery. Orders will be shipped only upon receipt of payment in full.
Disclaimer: Please note that Buzz and Bloom does not accept responsibility for any orders that are lost or damaged during shipping. We will however do everything we can to retrieve a lost or delayed shipment.
